Important stuff
ALLERGIES
The Cookie Kennel will not be held responsible for any allergic reactions that your dog may experience from consuming any of our products. The Cookie Kennel do not cater for dogs with allergies and it will be your full responsibility to ensure our products/ingredients are safe for your dog to consume. If you have any concerns you will need to speak with a vet before purchasing and feeding your dog our doggie dinners, cakes or treats. We will not liable for any allergic reaction that your dog may have if you have not contacted us prior regarding concern or ingredient listing. It is your responsibility to sought expert advice of a veterinary physician if you do have any concerns or if your dog has allergies.
DELIVERY
While we will make every effort to have your goods delivered on your preferred date or within the estimated delivery timeframe that has been arranged, we may not offer refunds or cancellations due to delays due to traffic and weather conditions. The Cookie Kennel accepts no responsibility for any errors you make when entering orders, delivery instructions, checkout notes or other information. If an order needs to be redelivered as a result of an incorrect address any additional delivery fees may be passed on to the customer.
RETURNS & REFUNDS
The Cookie Kennel is so certain that you will absolutely love our Nutritional Toppers, cakes and treats that we include 7 days money back guarantee!
CANCELLATIONS
Cancellations or changes to an order can be made 6 hours prior to organised delivery day. To cancel or amend an order please reply to your confirmation email, send us a email at thecookiekennel@gmail.com
Terms & Conditions
The following terms and conditions govern the use of this site and the purchase of any goods from it: The Cookie Kennel is a registered business offering a doggie meal and pastries delivery service to the REGION. The Cookie Kennel offers fresh home made nutritional toppers that are to be used with your dogs normal dry dog biscuits. We do not offer a balanced diet. This website is owned and operated by Alex Kate Jackson, The Cookie Kennel , a registered business operating under ABN 60931493366 and under the domain name “thecookiekennel.com.au” and facebook page By visiting our site and/ www.facebook.com/The Cookie Kennel or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms and conditions of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
PERSONAL INFORMATION
When you enter our site and engage in contacting us or placing orders from our website or facebook page your personal information may be viewed. Although we will ensure that we are not tampering with any personal information we can not be liable for site hacks that may upload or use your personal information. We will not be help liable in the case of our website being accessed by a third party person or company. We will ensure at our end that your personal information will never be sold or passed on to any other person or third party company. When placing your order and entering your personal information you are agreeing to the terms and conditions of use.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online via social media platforms, website, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and noninfringement. In no case shall The cookie kennel, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.